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If you already have the old app on your phone, you will be able to use it for a limited time.

Following that, we recommend you use the mobile website m.

The new Met Service app is supported on Android 4.4 and above and i OS version 9 and above.

All app holders who purchased the app from 1 January 2017 are entitled to a refund - or instead you can opt to have your app purchase amount donated to Surf Lifesaving New Zealand, who do a fantastic job keeping people safe on New Zealand's beaches.

Met Service will donate funds received from all app purchases from 1 January 2017 to Surf Lifesaving New Zealand, unless you contact us before to have the amount paid to your bank account.

In this blog we answer some commonly-asked questions about the new Met Service App.

If your question is not answered below, please visit the NEW Met Service Weather App 2017 category in our Ask Met Service community, where you can find answers to other people's questions or ask your own.

The previous Met Service app was available for five years at a one-off cost of $2.69 (Android) or $2.99 (i Phone).

This went a small way towards covering costs and ongoing maintenance, but could not support ad-free weather forever.Advertising now helps to cover costs for ongoing development and enhancements. If you have backed up your phone before the app automatically updates, or if you have chosen to manually update your apps, the old app will still be available. There are two ads within the app and one full screen ad that may appear upon opening the app, in the first instance, on some days.However, as with many other apps, the old version will be decommissioned to ensure our efforts can be focused on maintaining and updating the new app. We're aware some people feel strongly about advertising and would like to access ad-free weather content. Met Service has policies around what advertising is not shown on our websites and apps.Due to the wide range of people using these channels, we also ensure advertising meets Advertising Standards Authority Codes and we have an approval process in place.You might find we are stricter about this than other websites, as we want people of all ages to be able to use our websites and apps to keep up to date with the weather.If we do not hear from you by that date, your app purchase amount will be donated to support the fantastic work of Surf Life Saving New Zealand.If you do want a refund to your bank account, please email [email protected] with proof of purchase including the date the app was purchased and your bank account details for the deposit. Met Service needed to undertake major updates with the app to bring it in line with current technology and design after five years in the market.I'm on Android and my Met Service widget says "problem loading widget". This app is the first cab off the rank in a complete digital refresh programme.We've updated the widget with severe weather warnings and a new design. We recommend you have a quick read to find out all the tips and tricks to get the most from your new app. We’ll keep you posted on when to expect updates to our other apps and websites. The new version of the app is not supported for i Pad or Android tablets.Including advertising on the app allows Met Service to remove the cost barrier so more people can access reliable weather information for New Zealand in app form, from a reputable source.Why can't I find the app in store/why won't this app work on my phone?

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